Heckstall-Smith Property Management and Acquisition

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Heckstall-Smith Property Management and Acquisition

Location

Address
1 Townsend Terrace
Town
Area
South Hams, South Devon
Post Code
TQ9 7QU

Contact Info (please mention SouthHams.com!)

Main Contact:
Charlie Heckstall-Smith
Phone Number:
07904 190123
Opening Hours:
Monday to Saturday: 9:00am - 5:00pm

Bespoke property management service for exclusive holiday homes in Salcombe and South Devon. Property maintenance, renovations and repairs. 

Bespoke Service

We are pleased to offer bespoke management of property in Salcombe, South Devon and surrounding areas. This service is designed to cater for houses, apartments and small estates of up to 25 acres in size.

With 20 years' experience in the UK and France, we are fully versed in the care of new and period property and all that is required to maintain the integrity of such buildings. This makes us knowledgeable in the management of staff, contractors, preparing and managing maintenance programmes, working to budget, client reporting, managing tenants and all facets of holiday and second home accommodation.

As owners’ requirements vary, we are used to tailoring the service we offer to suit the needs of our clients’ circumstances, the property and its location.

About our Property Management

An important element of our Property Management Service is caring for holiday rental guests if the property is offered for holiday lettings. We have been overseeing and managing guests staying in properties in our care since 2008, by either handling the rental process from initial enquires through to the guest’s holiday, or working in tandem with Holiday Letting Agencies who represent the property.

We cover everything from coordinating booking schedules, working with the appointed agent, ensuring the changeover process presents the property to its highest standard, meeting and greeting guests and being on call during their stay, if needed. With our service we offer a range of add-ons, which are available to rental guests to add an extra layer of luxury to their stay and embellish memories of their holiday. This covers a shopping service, before and during their stay, arranging for a chef or catering company to cater for a lunch/supper or celebration, arranging private tours of a select number of ‘must see’ places South Devon has to offer, through to boating, sailing or flying experiences.

We bring the experience of a hospitality background based on the management of some of London’s most prestigious restaurants and private clubs. This knowledge is a great resource to ensure everything is ‘just so’, our owners are represented to the highest standard and rental guests are given an extra layer of personal service, whatever their budget, that they may not receive elsewhere.

In short, offering a considered, knowledgeable and experienced service often results in repeat bookings or recommendations: that is something we pride ourselves in when this happens as confirmation we are doing our job.

A Structured Approach

We believe a structured approach to managing property allows owners to be fully aware, and in control, of the maintenance of their property. Having a transparent management service working to an agreed schedule, with regular reporting means clients are fully versed in all aspects of any works being carried out and confident that their property is in good hands.

One essential, complementing the service and reporting, is having a permanent presence in South Devon, allowing for excellent communication and ease of access, giving clients the comfort of knowing we are close at hand. This knowledge and experience is now available to those looking to retain a dedicated, diligent and thoughtful management team to oversee the care and maintenance of their property in South Devon, whilst in residence or absent.

We appreciate that owning a home is a very personal issue, so the service we offer is always sensitive to our clients’ needs, requirements and circumstances. 

About Charlie Heckstall-Smith

Charlie Heckstall-Smith is a critically acclaimed documentary film maker, providing locations and situations around the UK, Europe and North Africa for feature films, television commercials and music videos. He is well-versed in dealing with exacting and particular requirements needed by  individuals for very different reasons. Added to this wealth of knowledge, he was involved in Estate Agency for a number of years, which has given him a very clear understanding of the property market in South Devon and the South of France.

With this knowledge, Charlie and his colleagues, based in South Devon, are able to provide a specialist service for the care and preparation of your holiday or second home, prior to your arrival or for the arrival of your guests or holiday tenants. 

His attention to detail and care for the properties he manages is second to none. 

Exclusive holiday experiences

Add an extra layer of exclusivity for your guests, without adding to your costs, by offering a private tour or experience during their stay in South Devon. These include:

  • Bespoke aerial helicopter tours

  • Yacht charters

  • Tour of Sharpham Estate vineyard

  • Dartmoor Soap Company private workshop

  • Salcombe Brewery beer making

  • Salcombe Sea School powerboat course

About Us

Photos

Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition
Heckstall-Smith Property Management and Acquisition

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User reviews

3 reviews

5 stars
 
(3)
4 stars
 
(0)
3 stars
 
(0)
2 stars
 
(0)
1 star
 
(0)
Overall rating 
 
5.0
Communication 
 
5.0  (3)
Quality / Service 
 
5.0  (3)
Professionalism 
 
5.0  (3)
Value for money 
 
5.0  (3)
Come again / Recommend 
 
5.0  (3)
Ratings
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Comments
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Property Acquisition
Overall rating 
 
5.0
Communication 
 
5.0
Quality / Service 
 
5.0
Professionalism 
 
5.0
Value for money 
 
5.0
Come again / Recommend 
 
5.0
'Charlie offered a superb service. Our brief to Charlie was very specific and not easy and although we had a fairly good knowledge of the area we wanted to settle in and had registered with all the agents covering a wide area, we searched for several unsuccessful months. We were then introduced to Charlie who worked tirelessly and found us a house in the perfect and most amazing setting, ticking all our boxes. Without him we would never have found it. He is a delight to work with, professional, warm, friendly and very knowledgable. We highly recommend him.' Thank you for a really great service, we do appreciate all the hard work you put in, you did find us a gem. We look forward to having a glass of wine with you when you are next in the area, do call or email and let us know when you are around. Our best wishes to you, Gail and Nick" 
NA
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Property Management
Overall rating 
 
5.0
Communication 
 
5.0
Quality / Service 
 
5.0
Professionalism 
 
5.0
Value for money 
 
5.0
Come again / Recommend 
 
5.0
This letter is to confirm Charlie Heckstall-Smith was retained by me to assume the care and management of my country home over a four year period, which conclude with the sale of Woodlands Farm in 2011. During this time Charlie was responsible for all matters relating to the care of the farm from preparing annual maintenance schedules, overseeing all agreed works, managing budgets to managing the care and presentation of 25 acres of gardens, parkland, fields and kitchen gardens. He also managed all staff and oversaw the letting of the property for a 2 year period and oversaw the marketing and sale of the farm on my behalf. It would be appropriate to say Charlie relieved me of a huge responsibility at a difficult time yet he kept me fully aware and fully informed at all times about the running of the farm through regular reports and meetings leaving with the feeling the farm was in good hands. In conclusion, I would recommend Charlie without hesitation to anyone who needs their property managed and will always be grateful for his help, kindness and professionalism throughout. 
ME
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Guest Review
Overall rating 
 
5.0
Communication 
 
5.0
Quality / Service 
 
5.0
Professionalism 
 
5.0
Value for money 
 
5.0
Come again / Recommend 
 
5.0
"Dear Charlie,

Thank you, we arrived home yesterday evening, tired, but with many happy memories of Villa Mauniers.

The house, the location, the initial presentation on arrival and the full range of facilities were excellent. This is probably the best presented and kept house that we as a family have stayed in.

You have been throughly professional throughout the whole reservation process, with all communications delivered and answered in a timely fashion and additional requests met. You represent Mr & Mrs Kendall in an excellent fashion. Thank you for all your assistance".
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