I asked this company to repair a valve on my oil tank for me Friday 11th May, the request was made on the previous Tuesday morning and was accepted. I took a day off work and drove down to East Portlemouth where the house is to make sure Matt could get the new parts I had bought and to help if required. By 11.00 he had not shown up I phoned him, by 12 no sign so I phoned and texted him, I phoned and texted twice more that day and received no response, neither an apology nor an offer of when he would do the work. I run a Gas safe Plumbing and drainage business in Bristol and Bath and am well aware of the unknowns that can affect whether you can get to an appointment on time, I am also well aware of the vagaries of the mobile phone network in the South Hams but as I write this review Monday 14th May at 8.19 still at my desk I have received nothing of a reply. I would never treat a customer in this way and am simply not prepared to accept this as professional behaviour, if any of my staff behaved in such a way they would be dismissed, non of them would. I would never use this business again for any task and would strongly recommend nobody else does either. One star is way too generous.
Immediate, overnight, response to a heating disaster. Fault conveyed in laymans terms without taking advantage of my ignorance. Problems solved with sound advice given about future options. All in all, the best service I could of hoped for. I feel very confident in using again and recommending.
Absolutely awful after sales service. Continuously fails to call (even when he promises) and resolve solar heating system setting up problems despite repeated phone calls over a period of 8 months! Would not recommend this plumber.
