General Policy and Security

Who We Are

This is privacy notice of South Hams Online Ltd t/a southhams.com

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from).

Types of Information Collected

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data which includes First Name, Last Name & Username
• Contact Data which includes Business Name, Contact Number and Business Address.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

This website is not intended for children and we do not knowingly collect data relating to children.

Data controller

We are the data controller of the Master Data you/we enter to create and maintain your membership profile, which includes but is not limited to your name, address, email address, and password as well as the registration of your IP address.

Marketing

You will receive marketing communications from us if you have subscribed to our newsletter, or are an existing or past directory member and have not opted out of receiving emails.

All marketing emails contain a link to unsubscribe from receiving future marketing emails - please note that unsubscribing does not remove your data from our database, and that a request for removal is required for this.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of your membership application.

Reviews

We are an open review platform and we share your review on our Website so that others can read about your experience with a specific company. When you write a review, we will disclose your review, your username and other information you have chosen to connect with your public profile. Remember that if you have selected to use your name as your username, this can reveal your identity in full or in part - unless you use a pseudonym.

When you find other reviews useful (by “liking” them), other users of our Website can see the review(s) you “liked”.

SouthHams.com hold no responsibility on valid reviews being published or affecting your listing or business image. SouthHams.com cannot and will not hide or edit all genuine, relevant and lawful reviews to change your businesses listing rating, as per the Consumer Protection from Unfair Trading Regulations 2008 and Online reviews and endorsements guidance. We reserve the right to deny a removal request of a review if it is not false or malicious.

Geo-location

Our website can use geo-location software to track your location, if you select this option our website can provide local business and services search results within a chosen radius.

Providing visitors with anonymous access

You can access our website and browse our website without disclosing your personal data by setting your browser to private browsing mode.

Links to websites

Our Website contains links to member and other third party websites. Our inclusion of such links does not imply that we endorse those websites. We do not control the content of those third party websites, and assume no responsibility for the third party or their policies or practices.

We encourage you to review the privacy policies for these third party websites because their procedures for collecting, handling and processing personal data will be different from ours.

Cookies and Tracking 

We do use cookies to track web site usage. A cookie is a text file automatically issued to your computer when you visit a website. Cookies are used to track the flow of traffic through a web site and identify the computer on any future visits to our site. The information stored in a cookie is not used to identify a particular user, just the computer used to access the site. By accepting a cookie you will allow information about your computer such as your internet browser type, screen resolution and location country to be used to compile anonymous statistics about visits to the web site.

This website uses Google Analytics.

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

• Type of user agent (web browser) used, software manufacture and version number.
• Type of operating system.
• Screen colours (colour processing ability of the users screen).
• Javascript support.
• Flash version.
• Screen resolution.
• Network location and IP address.
• Can include country, city, state, region, county, or any other geographic data.
• Hostname.
• Bandwidth (internet connection speed).
• Time of visit.
• Pages visited.
• Time spent on each page of the website.
• Referring site statistics.
• The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from Yahoo.com that took the user to this website).
• Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine).

This data is primarily used to optimise our website for our visitors, however we will use this data for marketing purposes. An example of how this data could be used for marketing purposes would be to tell potential advertisers how many visitors we get to the website, where our visitors come from, and how they arrive at our website. This data DOES NOT include any personalised identification information such as:-

• Names
• Phone Numbers
• Email Addresses
• Mailing Addresses
• Social Security Numbers
• Bank Account Numbers
• Credit Card Information

Your Legal Rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us on 01548 857084, or if you prefer please submit a request at https://www.southhams.com/contact

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact information and where to send questions or complaints

If you have questions or concerns about our Policy, how we process your personal information, or would like us to correct your personal information, feel free to contact us at https://www.southhams.com/contact or call us on 01548 857084. We will need to verify your membership with some basic security questions. 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our postal address is: Available on request.

You also have the right to contact the ICO (Information Commissioner's Office) directly, their address is: Wycliffe House, Water Lane, Wilmslow. SK9 5AF

Website usage disclaimer

By using our web site, you consent to the collection and use of the information you provide to us as outlined in this

Privacy Policy.

Copyright Notice and Disclaimer

This regulates your use of the SouthHams.com website and all material within it. If you do not agree, do not use this site.

The information contained in this website has been prepared solely for the purpose of providing information about ‘South Hams Online Ltd’ and its business.

The materials contained within this website are directed at those who access the website from within the United Kingdom. Those who access the site from other locations are responsible for compliance with local laws to the extent that they are applicable.

To the fullest extent permitted at law, ‘South Hams Online Ltd’ is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition ‘South Hams Online Ltd’ does not represent or warrant that the information accessible via this website is accurate, complete or current.

Except as specifically stated on this website, to the fullest extent permitted at law, neither ‘South Hams Online Ltd’ nor any of its affiliates, partners, members, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, ‘South Hams Online Ltd’ does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of ‘South Hams Online Ltd’, its affiliates, partners, members, employees or other representatives.

Copyright © 2021, South Hams Online Ltd. All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright South Hams Online Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

No part of the text or graphics on this site may be reproduced or transmitted in any form or by any means, electronic or mechanical, without permission in writing from ‘South Hams Online Ltd’. However, you are permitted to print or save to your local hard disk one copy of reasonable extracts from the site for your personal use. Requests for permission for copying or use beyond this should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

‘South Hams Online Ltd’ and / or other ‘South Hams Online Ltd’ services / strap lines / marks and logos referenced on this website are either trademarks or registered trademarks of South Hams Online Ltd in the United Kingdom, EU, United States of America and / or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Any visitor to the ‘www.southhams.com’ website who hyper-links to any other website is deemed to acknowledge that ‘South Hams Online Ltd’ has not reviewed and disclaims responsibility for any information contained in any such site accessed through the hyper-link. We accept no responsibility for the accuracy of information provided by or data collected from third party web sites, directly linked by or indirectly associated with our company or our web site.

If you have any concerns, questions or comments please get in touch.