Residents left with no O2 signal for weeks

Residents have been left without O2 signal for weeks after a mobile phone mast in Salcombe has been broken, including taxi companies who rely on phone enquiries. 

Rob McMahon of Totally Taxis, Salcombe, contacted us to let us know that they had been dealing with a signal outage in the Salcombe area for a couple of weeks, impacting not only O2 customers, but Sky Mobile, Tesco Mobile and Vodafone. 

Rob said he had noticed his takings and volume of calls is "seriously lower than the August norm" and said that O2 had been "dragging their heels sorting it out". 

Many traders and companies in the South Hams rely on July and August business to carry them through the rest of the year. 

We posted on social media about who else had been caught up in the outage and were met with a flurry of people also struggling with the same problem. 

Helen said: "We have been struggling with this for several weeks and have been told that a phone mast isn’t working. The problem is that many providers use O2 networks so it is not just those who have contracts with O2 who are affected."

Ellen said: "Yes [Kingsbridge] and South Pool for last three weeks. They said a mast was needing maintenance but its taking longer than they said!"

Terry said it had been going on "for weeks now" and was "very frustrating", while Lara called it a "total nightmare" and the delays getting it fixed were "ridiculous".