Brown bin is not collected for FIVE MONTHS

SA Updated
Brown bin is not collected for FIVE MONTHS

Blog Tags

Search by Tag
Select existing or new tags and apply to your post.

South Hams resident has been trying to get her brown bin collected for FIVE MONTHS. 

Margaret Douglas MBE, who runs the Erme Valley Riding for the Disabled Association, has been trying to get her brown recycling bins collected by South Hams District Council for five months. 

Margaret said: "Every two weeks this problem has been reported by phone to SHDC, and every week I receive a reference number, every week, they tell me the case is closed. Eight weeks ago I thought I was making headway, I was given a level one complaints number but it was not to be, when I emailed this the reply was 'we don’t look at this often'.

"I was enlightened by a friend that you had to be a level two complaint before anyone took any notice, this certainly appears to be true."

Margaret originally thought the problem stemmed from having four addresses listed for the one property on the SHDC website for reporting missed collections, but having reduced that down to two, the problem was still occurring. She said: "Then there is the fact that I am informed my collection day was going to change to a Monday in October 2020 and that’s when the problem started.

"Recently when I have reported missed collections, the reason given to me has been that the bins were not left out! They have been in the same place for the last twenty years!"

What makes everything more confusing is that her recycling bags and grey bins are collected without issue, it is just the brown bin that is being missed off. 

We contacted SHDC more than a week ago to ask for a statement or explanation about this but they have not yet responded. In some good news though, Margaret's brown bin was collected on Thursday this week, fingers crossed its a sign of things to come. 

Main image: Margaret Douglas MBE and her uncollected brown bin 

User comments

There are no user comments for this listing.
Comments

You might also be interested in

Police are dealing with an increase in rural thefts - lock away your property
Category: General News
Devon and Cornwall Police have been dealing with an increase in items being stolen from sheds, outbuildings, farms and other isolated locations. ...
The Bear and Blacksmith is all about farm to fork, and it really pays off
Category: Members' News
After nearly two years of being trapped inside and not being able to enjoy a good pub meal with friends and family, one of...
The South Devon Chilli Farm has gone on the market
Category: General News
A well-known local business is on the market as an “extremely profitable” going concern after the owners make the decision to retire. ...
Road Closure: A381 from Totnes to Churchstow
Category: General News
The A381 between Totnes and Churchstow will be closed for five days at the beginning of November. 
Investigation to identify body found in the English Channel off Salcombe
Category: General News
Officers investigating the discovery of a body in the English Channel are appealing for information to help identify the person.
High tides and heavy rain came together to flood the centre of Kingsbridge
Category: General News
High tides and heavy rain have come together to create flooding in the centre of Kingsbridge.