Brown bin is not collected for FIVE MONTHS

New
SA Updated
Brown bin is not collected for FIVE MONTHS

Blog Tags

Search by Tag
Select existing or new tags and apply to your post.

South Hams resident has been trying to get her brown bin collected for FIVE MONTHS. 

Margaret Douglas MBE, who runs the Erme Valley Riding for the Disabled Association, has been trying to get her brown recycling bins collected by South Hams District Council for five months. 

Margaret said: "Every two weeks this problem has been reported by phone to SHDC, and every week I receive a reference number, every week, they tell me the case is closed. Eight weeks ago I thought I was making headway, I was given a level one complaints number but it was not to be, when I emailed this the reply was 'we don’t look at this often'.

"I was enlightened by a friend that you had to be a level two complaint before anyone took any notice, this certainly appears to be true."

Margaret originally thought the problem stemmed from having four addresses listed for the one property on the SHDC website for reporting missed collections, but having reduced that down to two, the problem was still occurring. She said: "Then there is the fact that I am informed my collection day was going to change to a Monday in October 2020 and that’s when the problem started.

"Recently when I have reported missed collections, the reason given to me has been that the bins were not left out! They have been in the same place for the last twenty years!"

What makes everything more confusing is that her recycling bags and grey bins are collected without issue, it is just the brown bin that is being missed off. 

We contacted SHDC more than a week ago to ask for a statement or explanation about this but they have not yet responded. In some good news though, Margaret's brown bin was collected on Thursday this week, fingers crossed its a sign of things to come. 

Main image: Margaret Douglas MBE and her uncollected brown bin 

User comments

There are no user comments for this listing.
Comments

You might also be interested in

Are you ready to vote on May 6?
Category: General News
Make sure you’re ready to have your say on 6 May. 
SHDC urges people to use outside recreation spaces
Category: General News
This summer, South Hams District Council is suggesting residents might want to avoid the busy crowds and take the family to some of the...
Ivybridge by-election, we hear from the candidates
Category: General News
Ivybridge residents can elect their South Hams District Councillor in May, so we decided to find out more about who was standing and why....
Police and Crime Commissioner elections, the candidates talk to us
Category: General News
We can elect our Devon and Cornwall Police and Crime Commissioner in May, so we decided to find out more about who was standing...
Devon County Council candidates tell us about themselves
Category: General News
You can elect your Devon County Councillor in May, so we decided to find out more about who was standing and why. ...
Dog is rushed to the vets after being bitten by an adder
Category: General News
A cocker spaniel named Henry was rushed to the vets after being bitten by an adder near Little Dartmouth.