Man charged for "nonpayment" of parking charge, despite having proof

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Man charged for "nonpayment" of parking charge, despite having proof

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A parking company is continuing to chase a customer for an unpaid parking ticket, despite him being able to prove with online banking that the charge was paid. 

On 4 April, Mark Issacs pulled into the Premier Parking Solutions controlled car park in Outer Hope, Hope Cove. 

He said: “It was a new company car so I had the registration number written down in my phone and I’ve been stung by parking machines not working properly so I double and triple checked that the reg was in right and everything was correct and then paid by card. 

“I’ve been caught before, in fact a couple of weeks later we went to the same car park with my brother-in-law and he put the reg in wrong and I went back and did the whole thing again because I know how these companies can be.”

Shortly after that, Mark received a letter from PPS to say that they were chasing me for “non payment”. He appealed against the ticket and even sent a copy of his bank statement to prove that the money left his account. Unfortunately he emptied his car of rubbish, and therefore the physical paper ticket, before receiving the letter. 

Mark's online banking on his phone, showing the PPS charge and the charge for The Cove, Hope Cove - credit Mark Issacs 

This wasn’t accepted by PPS who said there was no way to prove that that charge was for the same PPS car park as the one being contested.

Mark said: “This is despite the next charge being for a coffee in Hope Cove, if I parked somewhere else, what did I do? Park somewhere else and then teleport to Hope Cove to have a coffee?! And it is a company car, I'm the only one insured to drive it. ”

Mark has contacted Trading Standards but is at a loss as to what to do next. 

His advice to others is to “take a photo of the machine, of your car, of your ticket in the car, everything, in case you need it later”. 

We have contacted PPS but they have yet to respond. If we receive one we will update this article immediately. 

It is thought the Outer Hope car park sold for £1.2million when it was taken over by PPS. 

User comments

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Fighting it in court
I had exactly the same thing that I am still fighting. Last year in Hope Cove I got ticketed for non payment. I have since provided the ticket that was in my possession and a Monzo print out of the transaction (also went to the cove btw) and they are now instead pursuing me for incorrectly entering my registration number.

I have used enough machines in my time to know how to do that properly but they refuse to accept it is clearly a fault with the machine - I have a copy of all of the transactions from the day and it happened to loads of people.

The system is rigged in their favour, I am letting them take me to court to see if anyone has any scruples anymore. Hope my faith in the legal system pays off.
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PPS Ltd are crooks
I had same issue in Sept. paid £2.40 for 2 hours parking; stayed for 1 hour. PPS harassing me to pay £100 fine despite me evidencing with credit card transaction and Strava log that I paid them.
Completely unacceptable. Will be fighting this one all the way as it’s a blatant scam.
AVOID Hope Outer car park
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they are utter scum
we used that car park in september like we have for over 20 years . i payed for 2hrs and only stayed for 1hr 32mins when we got home we had a fine in the post saying we over stayed .the appeal failed like they do to every one they are utter scum scamming cash out of innocent people i pray that karma bites them in the ass big time . if i owned a field in hope cove i would open a free car park just to stop that scum scamming others .
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I had same issue - could prove we had paid this summer on credit card statement and they are not accepting. I asked if a similar reg number had been entered but they are not responding. Issue seems to be that they are part of IPC and not the car park association which tells them to not charge if you have made a keying error. Avoid!
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I parked in the same car park on 22/07 and paid for an hour. I was there for 45 minutes and have subsequently received a PCN for £100. I still have the ticket and appealed unsuccessfully and have since appealed to IAS and they too have dismissed my appeal. The sticking point appears to be that my full vehicle reg did not print on the ticket, but still enough of it to identify my car. Not happy at all, Premier Parking are nothing short of crooks.
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