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If you have a traditional prepayment meter at home, don't forget to use your vouchers

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If you have a traditional prepayment meter at home, don't forget to use your vouchers

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Residents who have a traditional prepayment meter need to use their vouchers for energy bills by the end of the month. 

The Energy Bill Support Scheme gave every household a £400 discount on their energy bills for winter 2022 to 2023. This ended in March 2023.

You’ll still get the discount if:

  • you change your payment method or tariff
  • you switch electricity supplier or move to a new address
  • your supplier goes bust
  • you’re in arrears on your electricity bill payments

If you have a traditional prepayment meter, you’ll automatically get the discount each month as either:

  • redeemable vouchers, sent by text, email or post
  • an automatic credit when you top up at your usual top-up point

Your electricity supplier will let you know in advance how you will get your discount.

You’ll need to redeem vouchers at a top-up point, for example at a Post Office or PayPoint shop. Payzone outlets do not accept the vouchers.

Residents who have yet to make a claim can take their vouchers and ID to a Post Office or PayPoint by 30 June 2023.

Find out more about the Energy Bills Support Scheme on GOV.UK: https://www.gov.uk/get-help.../getting-discount-energy-bill

Residents can also get support with the cost of living via the Support Directory on South Hams District Council's website.

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