Review Detail

I parked here in July 2021, paid for a ticket with card and have the bank statement entry to show it was paid and also still have the paper parking ticket. The times clearly show it corresponds with the time of entry and exit, in fact we left an hour early. However the registration isn't showing at all on the ticket, we're sure we entered it. Why would the ticket print if no reg. no was entered at all? They declined our appeal despite having proof we had paid.